Refund policy
We want you to love your hat. If for any reason you don’t, you can request a return within 30 days of delivery.
Eligibility
- To qualify for a return, items must be:
- In the same condition you received them
- Unworn/unused, with all tags attached
- In the original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
Email howdy@nashvillehatstore.com with your order number to request a return.
If approved, we’ll send you the return address and instructions.
👉 Please note: Customers are responsible for return shipping costs, unless the item was damaged, defective, or incorrect.
Items sent back without first requesting a return will not be accepted.
Damages or Issues
If your order arrives damaged, defective, or incorrect, contact us right away at howdy@nashvillehatstore.com. In those cases, we’ll cover the return shipping and make it right.
Non-Returnable Items
We cannot accept returns on:
- Custom or personalized hats
- Final sale items
- Gift cards
Exchanges
Need another size or style? The fastest way is to return your original hat (shipping at customer’s expense). Once accepted, you can place a new order for the item you’d like.
Refunds
We’ll notify you once we receive and inspect your return. If approved, a refund will be issued to your original payment method within 10 business days.
Please note, banks and credit card providers may take extra time to process the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at howdy@nashvillehatstore.com.